For in-stock pieces without personalization, please allow 1-3 business days for your order to be processed. Please allow 3-5 days to receive, depending on where you are located in the U.S. 

Made-to-order and personalized pieces have longer lead times, which are noted on the individual product page.

A pre-order means your piece will be made especially for you. Please allow approximately 6-8 weeks from the date your order is placed, unless otherwise noted on the product page.

Absolutely. If your piece won’t arrive in time for the occasion, we can provide a beautiful card featuring an image of the gift and letting your recipient know a spectacular piece is being made just for them.

Every Devon Woodhill piece arrives beautifully packaged and ready to give. If you’d like your order gift-wrapped, please let us know in the “Is this a gift?” section at checkout.

Our lockets are designed to be made your own, from the inside out. We'd love to help you create something deeply personal and beautiful.

To add initials, a monogram, engraving, handwriting, diamonds, or another meaningful detail, please fill out our personalization inquiry form or email us at makeitmine@devonwoodhill.com.

Absolutely! When adding a locket to your cart, you’ll have the option to upload your photos. After your purchase, we’ll follow up on email to confirm which photo you’d like on the left and right.

If you don’t upload photos at checkout, we’ll reach out by email to collect them.

If you're still deciding, you can purchase your locket now and choose your photos later. Once you’re ready, we can prepare and send the photos to you to insert at home with simple instructions.

Absolutely! When adding a locket to your cart, you’ll have the option to upload your photos. After your purchase, we’ll follow up on email to confirm which photo you’d like on the left and right.

If you don’t upload photos at checkout, we’ll reach out by email to collect them.

If you're still deciding, you can purchase your locket now and choose your photos later. Once you’re ready, we can prepare and send the photos to you to insert at home with simple instructions.

Of course. The photos in your locket can be changed whenever you’d like. Please reach out to us and we’ll be happy to help.

To inquire about engraving or personalization, please fill out our personalization inquiry form or email us at makeitmine@devonwoodhill.com. We’d love to help you create something deeply personal and entirely your own.

A centuries-old art, hand engraving turns sentiment into sculpture. Our artisan engraves each piece by hand, creating beautiful depth and unique character in every stroke. The result is an heirloom with a classic and vintage feel.

Laser engraving is created with precision technology, allowing for exceptionally clean and consistent detail. It sits more subtly on the surface of the gold and is ideal for longer engraved messages.

Visually, hand engraving is carved more deeply into the gold, while laser engraving creates a finer, more subtle impression.

Timing varies depending on the type of personalization and the piece you select. We’ll provide an estimated timeline before your personalized piece goes into production.

For a specific deadline or special occasion, please let us know when submitting your personalization inquiry and we’ll do our best to accommodate it.

We love creating personal details that make a piece uniquely yours, from custom monograms to meaningful symbols and one-of-a-kind ideas.

Yes, and it's one of our most favorite ways to make our jewelry personal. A handwritten note, signature, phrase, or other meaningful handwriting can be transformed into an engraving, preserving something deeply personal in gold.

Simply email us a photo of the handwriting at makeitmine@devonwoodhill.com, and we’ll guide you through the process.

Yes. We provide a digital mock-up of all personalization orders and will not begin production until you’ve reviewed and approved the design.

If your piece has not yet gone into production or shipped, we may be able to add personalization to your order. Please contact us as soon as possible at makeitmine@devonwoodhill.com and we’ll let you know what’s possible.

In many cases, yes. If you already own a Devon Woodhill piece and would like to add engraving, diamonds, or another personal detail, please send us a photo of your piece along with what you have in mind. We’ll let you know what’s possible.

Every Devon Woodhill piece is crafted in 18k gold using fine gemstones and diamonds.  There is an extraordinary level of attention paid to every detail from design to execution in a small family-run workspace.

Many of our pieces are made to order. Lead times vary by style and are noted on each product page.

To keep your Devon Woodhill jewelry looking its best, gently clean it with a soft jewelry cloth and avoid contact with perfume, hairspray, lotions, and household chemicals.

We recommend removing your jewelry before showering, swimming, or entering a hot tub, and storing it in the jewelry pouch provided when not in use.

Yes. If your Devon Woodhill piece is ever in need of repair, please contact us at info@devonwoodhill.com with a photo and brief description of the issue. We’ll review it and guide you through the next steps.

All sales are final due to the custom nature of our jewelry. 

In certain circumstances, we may be able to accommodate an exchange within 10 days of purchase. Please contact us at info@devonwoodhill.com to discuss your order.

Customers are responsible for any shipping costs associated with an exchange. Personalized and custom pieces are always final sale.

Yes! We love meeting you in person. Devon Woodhill can be found at select retailers and trunk shows throughout the year.

Visit our Stockists page to find a retailer near you or our Trunk Shows page to see where we’ll be next.