Frequently Asked Questions
HOW ARE YOUR PIECES MADE
Devon Woodhill pieces are made from the highest quality materials, crafted in a small, family run workspace. Each piece is designed by me and attention to detail is of the upmost importance. Our pieces are made to order. Please allow 4-6 weeks for most styles, unless otherwise indicated.
REFUNDS, RETURNS, & EXCHANGES
All sales are final due to the custom nature of our jewelry. In certain cases, pieces may be exchanged at our discretion within 10 days of purchase. Please contact us directly to discuss your order at firstname.lastname@example.org. The customer is responsible for all shipping costs for exchanges. Personalized items are always final sale.
HOW CAN I PERSONALIZE A LOCKET?
Each Devon Woodhill piece is designed for you to make it your own. How you wear it, how you feel wearing it, and the photos inside are all about you! If you wish to further customize your piece with a message, initials, monogram or whatever else you can dream of, we’d like to work to make it even more personal. Please be in touch with us at email@example.com to begin making it yours.
WHAT OTHER PIECES CAN I CUSTOMIZE?
You can personalize the signet rings, nameplate necklaces, and hidden charms.