For all orders without personalization, including lockets, we offer free 2-day domestic shipping. Please allow 3-5 days to receive, depending on where you are located in the U.S.

Pre-order means that your desired piece will have to be crafted from scratch just for you! Please allow 6-8 weeks to receive from the time your order is placed.

Yes! We can provide a premium foldable greeting card that includes a picture of your gift and lets your recipient know that it is being made just for them!

Devon Woodhill pieces are made from the highest quality materials, crafted in a small, family run workspace. Each piece is designed by me and attention to detail is of the upmost importance. Our pieces are made to order. Please allow 4-6 weeks for most styles, unless otherwise indicated.

Each Devon Woodhill piece is designed for you to make it your own. How you wear it, how you feel wearing it, and the photos inside are all about you! If you wish to further customize your piece with a message, initials, monogram or whatever else you can dream of, we’d like to work to make it even more personal. Please be in touch with us at makeitmine@devonwoodhill.com to begin making it yours. 

Our pieces can be cleaned with a soft jewelry cloth. Avoid contact with perfume, hairsprays, lotions and chemicals in general. We recommend you remove your jewelry before bathing or showering, going into a swimming pool, hot tub or salt water. To ensure the longevity of your DW piece, pieces should be stored in the jewelry pouch provided with your purchase. 

Yes, we offer repair service.

Most engravings can be ordered directly on product pages. If you don't see an option for what you're looking for please email us at makeitmine@devonwoodhill.com

Hand engraving is an old-fashioned but beautiful method of personalizing gifts. It’s a technique that requires a skilled artisan to carefully create by hand. Much like a tattoo artist! Laser Engraving is made by machine and the main visual difference is that your piece will be level, and not indented as with Hand Engraving.

Yes, we provide mock-ups of all personalization orders and only put your piece into production after receiving your explicit approval.

Our pieces can be cleaned with a soft jewelry cloth. Avoid contact with perfume, hairsprays, lotions and chemicals in general. We recommend you remove your jewelry before bathing or showering, going into a swimming pool, hot tub or salt water. To ensure the longevity of your DW piece, pieces should be stored in the jewelry pouch provided with your purchase. 

All sales are final due to the custom nature of our jewelry.

In certain cases, pieces may be exchanged at our discretion within 10 days of purchase. Please contact us directly to discuss your order at info@devonwoodhill.com. The customer is responsible for all shipping costs for exchanges. Personalized items are always final sale.